Ellensburg Store OPEN Tuesday - Saturday from 10am - 6pm

FAQs

I purchased my items, what happens next?

You will receive an email confirming your order has been placed. Once your items have been fulfilled by our staff and are ready for pickup, you will be sent an email with important information on how and when to pickup your items. Be sure to check your spam or junk folder and allow mail from Kittitas County Habitat Store. 

Where do I pick up my purchased items?

Your items may be picked up from the Ellensburg Store located at 212 South Railroad Ave. For your convenience, we offer pick ups during store hours Tuesday through Saturday 10am-6pm. 

How does the pickup process work? 

Once you arrive for your scheduled pickup, please park in one of the parking spots near the entrance of the store and call the number listed in your pickup confirmation email. A staff member will bring your items out to you. You will have an opportunity to inspect your items prior to loading. 

How many days do I have to pick up my items?

You will have 3 business days from the date your order is fulfilled to pick your items up from the store. Items not picked up will be returned to the floor and your payment will be refunded.

Can I return my items? 

Returns will be accepted up to 14 days after purchase along with your receipt, order number, and the item in its original condition. 

Do you deliver?

Unfortunately at this time we do not offer delivery. We do hope to offer this service in the future so stay tuned!

Can you ship my items to my home?

Unfortunately at this time we cannot ship any items. We do hope to offer this service in the future so stay tuned!

I have a question about donating items, who can I contact?

You can contact our Donations Coordinator by email at storesdonations@habitatskc.org or by phone at (888) 507-7078. Or you can schedule a free donation pickup online.

I have more questions, who can I contact?

Contact us!